Refund Policy

Swimwear bottoms, swimwear one pieces and lingerie sets are a final sale for sanitary reasons. That means NO returns, exchanges or refunds are allowed on swimwear bottoms, one pieces and lingerie sets. Please be sure to look at our size guide before ordering.

Hassle Free store credits. You have 7 days after delivery for store credit or exchanges.  You will be credited with the ZAR amount of the returned item in the form of an Unwritten Designs Voucher.

Items bought on sale are FINAL. This includes discount codes offering 30% off or more. Please be aware when purchasing these highly discounted items that we will not accept any sort of return, exchange or reimbursement for these goods.

Please note that every bikini is hand dyed, hand cut and therefore patterns are not identical on each piece. The pictures of the products may vary slightly in colour.  Unwritten Designs will not grant refunds or returns if customer feels the product does not look exactly like that in the picture.

Merchandise returned must be in the original condition you received it, unused, folded neatly in original packaging, tags intact, no signs of wear or wash. We reserve the right to refuse any merchandise sent back to us that do not follow these guidelines.

Please allow up to one week for us to process these requests and please send return packages using a tracked shipping method. We are not responsible for lost or stolen return packages. Customer is responsible for purchasing the return shipping label on their own. Shipping and handling charges are non-refundable. If you have received an incorrect order or faulty garment, everyone makes mistakes, shipping charges will be refunded.